Customer Service

About Us
Our company is a leading fashion retailer offering the best selection of brand name Barbour Jacket. The company operates more than 200 online stores in around worldwide.

Mission Statement
Our mission is to connect to young, fashion conscious individuals through a premium brand experience featuring the best selection of authentic, fashion inspired products. We define this premium experience through our product, our presentation, and our people.

Product
We offer the best selection of premium brands and styles—delivering a relevant product assortment that connects with our customers’ dynamic lifestyle. This premium experience, for our consumers, is driven by quality and not price. Our assortment is focused on everyday casual coats, but we also carry the best performance and casual clothing in the mall and online. We compliment this best-in-class clothing.


Shipping Policy
Shipping Times for Online Orders
We ship all orders to all over the world.
Shop online from the comfort of your home and order your choice with no additional charge! When your order – it’s that easy.

NOTE: Order via EMS / DHL shipping and you can track parcel ship details

Order Processing Times & Order Tracking
Orders typically take 1-3 days to process before they ship – excluding weekends and holidays. You will receive an email confirmation with the shipping tracking number when your order ships. Occasionally, we may ship multiple piece orders out from multiple locations to get your order to you as fast as possible. In this case, you will receive an email outlining what was shipped and what is pending. You can also track your order in My Account.

Cancellations
Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and your credit card will not be charged.


Returns & Exchanges
We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason, you may return the item(s) for a full item refund or exchange.

We accept returns or exchanges In-Store or by Mail for up to 20-days after an item was purchased. Items must be worn, in its original packaging, and accompanied by the Packing Slip or Order Invoice.

How to Return a Product In-Store
1. Take your unworn merchandise in its original packaging to any commodify.
2.  You must have a copy of your Packing Slip (or Order Invoice) or the store will not be able to process the return.
3.  The store associate will be happy to assist you immediately with your refund or exchange.


How to Return a Product by Mail
1. Simply mail your unworn merchandise in its original packaging along with your Packing Slip (or Order Invoice). You may want to choose a return shipping method that gives you the ability to track your return shipment.
2.  Send the unworn merchandise in its original box with your Packing Slip to:
Please note: We do not accept C.O.D.



Refund Policy
Refunds will be applied to the payment method on which you made the online purchase and will appear in the form of a credit. Refunds are processed to include the amount you paid for the item(s) along with any sales tax which was charged at time of purchase.

Shipping fees cannot be reimbursed unless an item is defective/damaged or there was a fulfillment error. Please allow 1-2 billing cycles for these changes to appear on your card statement.

Damaged Product or Fulfillment Error
If you received a defective/damaged product or have an order fulfillment error, we will be happy to arrange and cover the cost of return shipping. If you have misplaced or deleted the original Order Invoice email, you may obtain a new copy by logging into My Account if you have a registered account. The Order Invoice reflects any discounts, shipping amounts, taxes, and original payment method details.


Payment Options
Credit cards accepted:
·Visa
·MasterCard

We do not accept:
·CODs
·Personal Checks
·Layaway Plans

Important Information About Payment
For your security, your billing name, address and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

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